Consumer Assessment of Health Care - Brief Article

Author: Elaine Kierl Gangel
Date: March 15, 2002

The Agency for Healthcare Research and Quality (AHRQ) has released a report--the National CAHPS Benchmarking Database (NCBD)--that contains data about consumer's assessments of the medical care they receive. This marks the first time this information about Medicare, Medicaid, and commercial (employer-sponsored) health plans has been available from one source.

Findings from the report include:

* Overall, participants in managed care plans gave high ratings for their health care and reported having positive experiences with physicians.

* Participants in Medicaid, Medicare, and commercial plans all rated the care they received differently. Medicare participants reported having the most positive experiences.

* Between 16 and 74 percent of participants gave their health care plans a very high rating.

The information contained in the report, which was compiled from three years of CAHPS survey results, provides a comprehensive overview of the quality of health care in the United States. The NCBD Annual Report is available at no charge from the AHRQ Publications Clearinghouse at 800-358-9295 or by e-mail at:

COPYRIGHT 2002 American Academy of Family PhysiciansCOPYRIGHT 2002 Gale Group

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